Andrzej was referred to BEST by the Hospital Wing. Andrzej spoke no English. BEST visited him, helped him understand why he was in prison and started the process of recovering his ID papers (loss of which left him feeling, literally, a nobody). He became so ill he was transferred to a psychiatric hospital. Unable to get any information from Andrzej or anyone else about his background the hospital contacted BEST because all he could remember about prison was that an organisation called BEST tried to help him. After liaising with staff in the hospital and the Czech Consulate, he was seen by a member of the Consular department to progress application for a new passport and remains under psychiatric care.